01
Lost monitoring
The original installer set up monitoring under their account. When they went away, the dashboard went away. We re-establish ownership and visibility.
Solar Orphan Rescue
Your installer disappeared. We pick up where they left off.
The solar industry has a churn problem. Companies install systems, take their money, and then go quiet — out of business, off the phone, or just not interested in service work. Perk Solar services those systems anyway. We've been in San Diego since 2005 and we're not going anywhere.
Any brand
We do not require we installed it
Diagnose first
Honest assessment before quote
Since 2005
Still here · still answering the phone
Statewide
Service across San Diego County
ANY BRAND · ANY ERA
What orphaning means
A working solar system with no one to call
An orphaned system is one whose original installer is no longer servicing it — they went out of business, exited the residential market, or simply stopped responding. The panels still work. The inverter still works. But monitoring is broken, an alert nobody's reading, a fault nobody's diagnosing, a warranty nobody's honoring. Customers are left holding a 25-year asset with no maintenance relationship.
- 01Original installer out of business or unresponsive
- 02Monitoring lost or never properly transferred
- 03Inverter or panel failures going undiagnosed
- 04No clear path to warranty support
- 05Battery retrofit or NEM 3.0 questions with no expert to ask
How a rescue runs
Four steps from broken to monitored again
Most orphaned systems can be brought back to full health in one or two visits. We start with diagnostics — no commitment, no pressure.
01
Send the model
Photos of the panels, the inverter, and the breaker box. The make and model on the inverter label. A recent utility bill if you have one. We can usually triage from photos alone.
02
On-site diagnosis
Site visit to check string-level production, inverter health, mounting integrity, and the monitoring chain. You get a written report of what we found.
03
Repair + restore
Replace what is failing, re-establish monitoring on a platform we can support, document the system, and update what is left of the warranty paperwork.
04
Ongoing service
Optional service relationship for the rest of the system life. You have a real number to call when the system needs attention.
What we fix on orphaned systems
Six common rescue scenarios
02
Inverter failure
Inverters typically need replacement at 10-15 years. We source like-for-like or upgrade to a current model and re-permit the work.
03
Underperforming panels
Hot spots, cracked cells, soiled glass, shading issues that were never properly addressed. We measure string-level output and isolate the cause.
04
Code or safety issues
Older installs sometimes do not meet current code. We bring the system into compliance — grounding, rapid shutdown, AHJ inspection.
05
NEM 3.0 battery retrofit
Systems built under NEM 2.0 lost most of their export value under NEM 3.0. A battery retrofit turns that lost production back into self-consumption.
06
Mounting + flashing repairs
Tile breakage, lifted flashing, leaks from old penetrations. We re-flash and re-secure the array so the roof stops leaking.
Why Perk Solar does this work
01
It is the work nobody else wants — but it is the work customers need most
02
Our customers stay with us because we are still here in year ten — the same logic applies to orphan customers
03
Orphan rescue brings us into homes we did not install, where we often end up adding the battery, the EV charger, or the next-generation upgrade
04
It is also, frankly, the right thing to do — the homeowner did not choose the contractor who quit
Conversion
Tell us what your system is doing — or not doing.
Send a photo of the inverter label, a screenshot of the monitoring app if you can still log in, and a description of what you're seeing. We come back same-day during business hours with a real next step.
- San Diego business solar savings snapshot
- Utility bill review for commercial sites
- Battery backup fit-check for outage-sensitive facilities
Request a free savings estimate
Tell us about your project and we will follow up to discuss fit, savings potential, and next steps.